Services
-
Hardware Sales, Installation and Support
-
Remote and Mobile Access
-
Networking and Connectivity
-
Managed Services
-
We Are Your IT Department
-
Consulting andStrategic Planning
Service Plans
- Most popular plan
- Pre-paid monthly
- Rate discount is based on the agreement type, the more hours, the lower the rate
- Overage hourly rate is the same as your agreement rate
- Unused hours can be carried forward until the end of the agreement term
- Priority response time
- Based on a 1-year contract – can be cancelled or changed with 30-day notification
- Specific consultant dedicated to you
- Includes preventative maintenance
- Includes regular scheduled monthly on-site visit(s)
- Includes live help desk support
Managed Services Agreement
- A small health agent is installed on all covered equipment
- Pre-paid monthly or yearly
- Priority response time
- Based on a 1-year contract – can be cancelled or changed with 30-day notification
- Includes monitoring – alerts us with issues and we fix them remotely or coordinate on-site repair
- Includes 1 hour monthly scheduled remote Preventative Maintenance on covered servers
- Includes unlimited remote support on covered equipment
- Discounted on-site rate
- Includes live help desk support
Monitoring Service Agreement
- A small health agent is installed on all covered equipment
- Pre-paid monthly or yearly
- Priority response time
- Based on a 1-year contract – can be cancelled or changed with 30-day notification
- Monitoring only – alerts us with issues and we coordinate with you to fix them
- Most basic billing option - Call us when you need us
- Quick response
- Recurring on-site visits can be scheduled
- Can be any combination of the above plans or a plan tailored to your specific needs
- Billable rate to be determined by total combination of plans used
